Axiom Cycles Shipping & Delivery Information

• Q.  What are my shipping options?
• Q.  How much does shipping cost?
• Q.  How soon will I recieve my order?
• Q.  How do I know when my order has shipped?
• Q.  I want to return an order.  What do I need to do?

Shipping Options

• We ship all items by UPS  (Available for shipping in the US ONLY and cannot be shipped to PO Boxes and APO & FPO address).
  • UPS Ground®  (1-5 business days)
  • UPS 3 Day Select®  (End of third business day)
  • UPS 2nd Day Air®  (End of second business day)
  • UPS Next Day Air Saver®  (Next business day by 4:30 p.m.)
  • UPS Next Day Air®  (Next business day by 12:00 p.m.)
  • UPS Next Day Air Early A.M.®  (Next business day by 9:00 a.m.)
• We ship items to APO & FPO Address via USPS (1-3 weeks).

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Please note: Choosing expedited shipping will only expedite travel time by UPS, processing time is between 1 and 5 business days before shipping out to you. If you are in a hurry, please email us or call us, we can verify availability of parts and estimate processing time.

Shipping Rates

UPS Shipping Rates:

• UPS Shipping rates varies depending on the shipping mthods you choose, the type, weight, and dimensions of the item you order.
• During your secure checkout, our checkout system automatically calculate the shipping cost for your order and you can select your shipping method accordingly.
• We do not charge any additional hadling fee.  We only charge what it cost to ship your order.
• We offer Free UPS Ground Shipping on every order over $199.99 for deliverly within the Continental U.S..

APO and FPO Shipping address:

• Since there are a number of restrictions apply to APO and FPO shipping addresses, we need to verify if the type, weight, and demensions of the item you ordered indeed be shipped to the address you specified.
• Please email us part number(s) you are interested in, and your shipping postal code, we will verify availability and estimate shipping cost.

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Delivery Estimate

We accept all online orders seven days a week, 24 hours a day, but we process your orders during our business hours.

• We usually assemble items for shippment within 1-5 business days depending on availabity of parts.
• For the delivery estimate date, please add our estimated shipping out date to the time it takes your package to travel from our store to your shipping address based on the Shipping Method you have chosen.
• For example, if you order an item that usually ships in 1-3 days and select UPS Ground shipping (which usually takes 1-5 business days), then you can estimate your delivery date to be 2-8 business days after your order is processed.
• If the estimated shipping out date is delayed (i.e., item became back order), we will contact you promptly to give you an update of your order status.
  In this case, we will not charge your credit card until we are ready to ship your order  (Except special orders).

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Tracking your order

• As soon as your order is ready to ship, we will send you a confirmation with your tracking number via Email.

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How to return an order

You can find detailed information at Our General Returns Policy page.

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Information Links

• Questions about customer satisfaction, price guarantee, & our general policies, go to Customer Satisfaction & Policies page.
• Questions about returns policy, go to Our General Returns Policy page.
• Questions about payment, go to Payment Methods page.
• Questions about special orders & warranty, go to Special Orders & Warranty page.
• Questions about privacy & security, go to Privacy & Security page.

If you have any questions, email us at Customer Support  or call us at 1-877-294-6662

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