Axiom Cycles sells Harley Davidson & Custom Motorcycles parts and accessories at competitive prices.

OUR GENERAL RETURNS POLICY

Axiom Cycles General Returns Policy

Our conscientious professional staff will work with you to find the right products for you.  If you are unsure whether the parts you are looking for are the right ones for your motorcycle, then please ask us before you make your purchase.  We are here to help you!

Our goal is your satisfaction. Return a purchase within 30 days of purchase for exchange or refund (less restocking fee and shiping charges which are not refundable).  All returns require a Return Merchandise Approval (RMA) number.  Please contact our customer service department to obtain a Return Merchandise Approval (RMA) number. All returns are subject to applicable restocking fees. 

I recieved a defective item or recieved the item in error.

• Defective parts will be exchanged or refunded in full upon return to us.
• Incorrect Parts shipped to you as the result of our error will be exchanged or refunded in full.
• All returns must be in new condition and not damaged as a result of improper use or installation.
• We will also pay return shipping costs for you on defective parts or parts shipped as a result of our error.
• How to return an order
• How long does it take to receive the replacement or the refund?

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The item I purchased broke or stop working within the warranty period.

• So long as the item is under the warrranty, we will exchange the item according to the warranty policy applied to that particular item sold.
• As soon as we recieve your request, we will contact to the manufacture and we will reply to you with detailed information and steps necessary to process your request.
• See details on our Special Orders & Warranty page.
• How to return an order.

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I ordered the incorrect part or I changed my mind.

• Return a purchase for exchange or refund within 30 days of purchase.
• All returns are to be in new re-sellable condition with original packaging and documentation.
• Shipping fees are not refundable.
• We cannot accept any returns on Special Orders & Warranty page.
• Engines, Frames, Transmissions, Tires, Front Ends, and Electrical parts can not be returned.
• See our warranty notes on exhaust systems and gas tanks on our Special Orders & Warranty page
• We reserve the right to charge a restocking fee or refuse the return request.  Restocking fees will be deducted from your credit or refund.
  Orders returned -
  • Prior to 30 days of deliverly are subject to a 15% restocking fee.
  • After 30 days of deliverly are subject to a 35% restocking fee.
• If you need to find the right products for your motorcycle, please ask us!  Our conscientious professional staff will work with you to find the right products together.
• How to return an order
• How long does it take to receive the refund?

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How to Return an Order

1. Please contact our customer service to obtain RMA number.
   Email: Customer Support   Phone: 1-877-294-6662
2. Items must be returned in their original product packaging.  Parts scratched or damaged in return shipping due to inadequate packaging will not be accepted.  Include the completed return form with your item.  Write the original invoice number and RMA number on the outside of the packing.
3. All returns must be authorized in advance and shipped pre-paid.
   If the return is a result of our error (you received an incorrect or defective item, etc.), we will provide you with a UPS return shipping label and we will pay the return shipping costs.
   If the return is not the result of our error the customer is responsible for shipping the return item.   We suggest you ship by UPS, FedEx, or U.S. Mail.   The original shipping cost of the returned item and any applicable restocking fees will be deducted from your your credit or refund.
   No collect shipments or returns without an RMA on the packaging will be accepted.
   
4. Insure the returned part for its full value to protect yourself against loss.
5. Send all returns to:
   Axiom Cycles Inc.
   Customer Support Department
   610 S. Grand Ave., #104
   Santa Ana, CA 92705
   (714)648-0900
   

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How long does it take to receive the refund?

• We process all requests as soon as we recieve your returned item.
• You can expect to receive your refund within a few weeks of shipping your return to us.
  This processing time includes the transit time for us to receive your return (approximately 5 business days),  the time it takes us to process your return once we receive it (2 business days),  and the time it takes your bank to process our refund request (5 business days).
• After we have received the returned merchandise an e-mail will be sent informing you of the refund. 

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Information Links

• Questions about customer satisfaction, price guarantee, & our general policies, go to Customer Satisfaction & Policies page.
• Questions about payment, go to Payment Methods page.
• Questions about shipping & Delivery, go to Shipping & Delivery page.
• Questions about special orders & warranty, go to Special Orders & Warranty page.
• Questions about privacy & security, go to Privacy & Security page.

If you have any questions, email us at Customer Support  or call us at 1-877-294-6662

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CERTIFIED SECURITY

FREE SHIPPING

FREE SHIPPING

Delivery within the continental U.S. on every order over $249 is FREE

Look no further for your Harley Davidson Parts and Accessories.

We can supply you with the parts and services to ensure your project is a success.

PERFORMANCE TUNNING

Axiom Cycles has been hard at work tuning & enhancing the performance of Harley Davidson motorcycles the last 12 months.

Using products from Daytona Twin Tec and Speed's Performance Plus  as well as others we have been able to produce up to an additional 18 horsepower!

See our Fuel & Intake section for products.

ROLLING CHASSIS

Axiom Cycles is now offering build to specification rolling chassis.  This is a service enabling the custom motorcycle builder flexibility to design a chopper without limitations.

THE AXIOM DIFFERENCE

The finest Harley Davidson parts and accessories from the finest manufactures.

Service and attention to the details.

Customer Service and assistance to help get the right product to customize your Harley.

BRANDS

Axiom Cycles carries Harley Davidson parts and parts for custom choppers as well as Bobber Motorcycles from every manufacturer on the market:

The new JAMMER Catalog offers a wide array of parts for Bobber Motorcycles